Contact support

Overview

The Decimal support team is here to help you get the most out of the platform. Whether you have a question, need assistance with a feature, or want to report a bug, we're ready to assist.

Support channels

• Email: support@decimal-app.vercel.app — For general inquiries and support requests
• In-app help: Click the help icon in the sidebar for contextual assistance
• Documentation: Browse these docs for guides, tutorials, and reference material
• GitHub: Report bugs and feature requests on our GitHub repository

Response times

Priority	Description	Response time
Critical	System outage or data loss	Within 4 hours
High	Feature not working, blocking operations	Within 24 hours
Medium	Non-critical bug or question	Within 48 hours
Low	Feature request or general inquiry	Within 72 hours

Bug reports

When reporting a bug, please include:

• A clear description of the issue
• Steps to reproduce the problem
• Expected vs. actual behavior
• Browser and device information
• Screenshots or screen recordings if applicable